All returns must be approved by email and assigned a RMA# (return merchandise authorization) before being returned to us. Returns are accepted within the first 5 days of you receiving the product. We can only accept returns on items that have NOT been used, opened or damaged during installation in any way (Filters, Bulbs, Hydroponic Systems, Trays, Reservoirs and Liquids are non-returnable, this includes nutrients, additives, pH buffers, cloning solutions, etc). If the item was opened and determined that the product is defective/damaged we will help resolve the issue with shipping carrier or through the manufacturer of the product.
Shipping is not refunded. In some cases shipping is free, we do not refund the actual shipping costs incurred by us to ship the product to you. (Special Order Items will be charged a restocking fee because we return them to the manufacturer and they charge us a restocking fee) If you have a question about what is or is not a special order item please call us prior to purchase and we will be happy to let you know. Buyer is responsible for shipping costs. Ask as many questions as possible before you agree to buy because this applies to you!